Shipping Policy

At Khepris, we are dedicated to ensuring that your order is delivered with the highest level of care and precision, no matter where you are in the world. Shipping from Spain, we offer free worldwide shipping on all orders, ensuring your purchase arrives swiftly and in impeccable condition.

Shipping Times

Sleepwear
Spain 2-5 business days
Rest of Europe 3-8 business days
Asia and USA 6-9 business days
Australia 8-11 business days

Beachwear & Apparel
Spain 9-12 business days
Rest of Europe 10-15 business days
Asia and USA 13-16 business days
Australia 15-18 business days

Please note that these delivery times are estimated, and slight variations may occur due to external factors such as customs processing or local courier services in your area.

Shipping Method

All orders are shipped directly from Spain via UPS EXPRESS, providing fast and reliable service worldwide. As soon as your order is processed and dispatched, you will receive an email with your tracking information, allowing you to monitor your package every step of the way.

Order Processing

Each order is made-to-order in Spain to ensure exceptional craftsmanship and attention to detail.

• Sleepwear: Processing time of up to 24-48H hours before shipping.
• Beachwear & Apparel: Processing time of up to 6 business days before shipping.

This meticulous process ensures that every piece is carefully crafted, lightly perfumed, and luxuriously packaged to meet our highest standards.

Free Worldwide Shipping

We are proud to offer free shipping from Spain to every corner of the globe. Regardless of where you are located, your order will be delivered with care, and all shipping fees are fully covered by us.

NOTE: In the event that an order is not available in stock at our warehouse in Spain, we will proceed to ship it from our international warehouse in Asia. This process may involve additional delivery time, as international shipments can take longer to arrive. We ensure that all our products meet quality standards and will be shipped securely.

If you have any questions or need more information about your order, please feel free to contact our customer service. We appreciate your understanding and support.

Customs and Import Duties

For orders shipped outside the European Union, your package may be subject to customs fees, import duties, or local taxes upon arrival in your country. These additional charges are the responsibility of the customer. We recommend checking your country’s customs regulations for more information about potential fees.

Shipping Restrictions

While we aim to ship to all major global destinations, certain regional limitations may apply due to local regulations, political situations, or carrier policies. In the rare event that we cannot ship to your location, we will notify you immediately and provide alternative options if possible.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package in real-time using the UPS tracking system.

Missing or Delayed Shipments

If your package has not arrived within the expected delivery time, please contact our customer service team. We will work closely with UPS to trace your shipment and ensure it reaches you as quickly as possible.

At Khepris, we are committed to providing the best shopping experience possible. However, due to the high volume of orders, some shipments may experience delays. Please rest assured that we are working tirelessly to process and deliver each order efficiently.

All products undergo rigorous quality control before shipping, ensuring that every customer receives pieces that meet our highest standards of luxury and safety.

We sincerely appreciate your patience and understanding during this time. Customer satisfaction is our priority, and we are dedicated to keeping you informed about the status of your order.

Contact Us

If you have any questions or concerns about shipping, our customer service team is here to assist you. You can reach us through our Contact Us page or via email, and we will ensure your experience with Khepris is exceptional.