Shipping Policy

At Khepris, we are dedicated to ensuring that your order is delivered with the highest level of care and precision, no matter where you are in the world. Shipping from Spain, we offerfree worldwide shippingon all orders, ensuring your purchase arrives swiftly and in impeccable condition.

Shipping Times:

-Spain: 9-12 business days

-Rest of Europe:10-15 business days

-Asia and USA: 13-16 business days

-Australia: 15-18 business daysPlease note that these delivery times are estimated, and slight variations may occur due to external factors such as customs processing or local courier services in your area.

Shipping Method:

All orders are shipped directly from Spain via UPS, providing fast and reliable service worldwide. As soon as your order is processed and dispatched, you will receive an email with your tracking information, so you can monitor your package every step of the way.

Order Processing:

Each order is made-to-order in Spain to ensure exceptional craftsmanship and attention to detail. Please allow up to 6 business days for your order to be prepared before shipping. This processing time ensures that every piece is meticulously crafted, carefully perfumed, and luxuriously packaged to meet our highest standards.

Free Worldwide Shipping:

We are proud to offer free shipping from Spain to every corner of the globe. Regardless of where you are located, your order will be delivered with care, and all shipping fees are fully covered by us.

Customs and Import Duties:For orders shipped outside the European Union, your package may be subject to customs fees, import duties, or local taxes once it arrives in your country. These additional charges are the responsibility of the customer. We recommend checking your country’s customs regulations for more information about potential fees.

Shipping Restrictions:

While we aim to ship to all major global destinations, certain restrictions may apply due to regional limitations, political situations, or specific shipping carrier policies. In the rare event that we cannot ship to your location, we will notify you immediately and provide alternative options if possible.

Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email. This allows you to follow the shipment from our headquarters in Spain to your destination, using the UPS tracking system for real-time updates.

Missing or Delayed Shipments:If your package has not arrived within the expected delivery time, please contact our customer service team. We will work closely with UPS to trace your shipment and ensure it reaches you as quickly as possible.

Khepris is committed to providing the best shopping experience possible. However, due to the high volume of orders we are currently receiving, some shipments may experience delays. We want to reassure customers that we are working tirelessly to process and deliver each order efficiently.

It is important to highlight that all products undergo rigorous quality control before being shipped, ensuring that customers receive items that meet the highest standards of quality and safety.

At Khepris, we sincerely appreciate the understanding and patience of customers during this time. Customer satisfaction is a priority, and we are dedicated to keeping customers informed about the status of their orders.

Contact Us:If you have any questions or concerns about shipping, our customer service team is here to assist you. You can reach us through our Contact Us page or via email, and we will ensure your experience with Khepris is exceptional.