Return & Cancellation Policy

General Conditions

At Khepris we strive to ensure that our customers are completely satisfied with their purchases. Please note that returns are not free; all associated shipping costs will be the responsibility of the customer. We believe in transparency and want to make sure you understand our return process clearly.

Return Request Timeline

If for any reason you are not entirely satisfied with your purchase, you have a window of 14 calendar days from the date of receipt to contact us and initiate a return. We encourage you to inspect your items upon delivery to ensure they meet your expectations.

Required Information for Returns

To facilitate a smooth return process, please provide the following information when contacting us by email:
- A clear photograph of the received package.
- Your order number.

This information is essential for us to assist you promptly and effectively.

Return Process

Once we receive your request along with the required details, our dedicated customer service team will guide you through the return process. We aim to make this experience as seamless as possible, ensuring you feel supported every step of the way.

Conditions for Returns:

• Items must be in new, unused condition, and must include the original packaging and tags.
• We do not accept returns for customized items or any product that has been used or damaged due to improper handling.

Exchange Policy:

We currently do not offer exchanges. If you would like a different size, color, or style, we recommend returning the original item for a full refund and placing a new order.

Refund Timeline:

Refunds are typically processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to the same payment method used during the original purchase.

Late or Missing Refunds:

If you haven’t received a refund after 7 days, please check with your bank or credit card provider, as it may take additional processing time. If the issue persists, feel free to contact our customer service team for assistance.

Legal Compliance:
This policy is in accordance with European consumer law, which emphasizes transparency, fairness, and the rights of consumers. We aim to provide clear information and reasonable terms to protect both our customers and our business. This policy ensures that we adhere to the highest standards of customer service and legal compliance, safeguarding consumer rights while maintaining efficient business operations.